How can we help?
FAQs
General Questions
What is TESSI?
TESSI makes tennis and racket sport accessories designed for women. Overgrips, visors, headbands, socks, and dampeners in patterns you actually want to wear, built to hold up through real match play. It was founded by a former collegiate tennis player who was tired of choosing between gear that performed and gear that looked good.
What if an item is sold out?
Sold out means we are between production runs. The fastest way to hear the moment it is back is our email list at the bottom of any page, or Instagram at @tessitennis.
Do you restock sold out colorways?
Usually, yes, though timing depends on the run. Some seasonal patterns are made once and retired, so if a colorway is one you love, we would not wait.
What sports are TESSI products for?
Tennis, pickleball, padel, and squash. The overgrips fit all four handle types, and everything else works anywhere the sun is out, on court or off.
Orders & Shipping
When will my order ship?
All orders ship from the United States within 2 to 3 business days. You will get a confirmation email with tracking as soon as it goes out. Please allow up to 24 hours for tracking to start updating.
Do you offer free shipping?
Yes. Standard U.S. shipping is free on all orders over $65. For orders under $65, shipping is a flat $6.95, shown at checkout before you pay.
Do you ship internationally?
Not yet. We currently ship within the United States only. Email us at info@tessitennis.com and tell us where you are, it genuinely helps us decide where to expand next.
How can I track my order?
Your shipping confirmation email has a tracking link. You can also use the Track order link near the top of this page to see your order history.
Can I change my address or cancel my order?
If your order has not shipped yet, email info@tessitennis.com with your order number as soon as you can and we will do our best to catch it. Once a parcel is with the carrier we cannot redirect it.
Can I combine two orders to save on shipping?
If both orders are still unshipped, email info@tessitennis.com with the order numbers and we will combine them where we can and refund the difference in shipping.
Returns & Refunds
What is your return policy?
Unopened and unworn items can be returned within 14 days of delivery. Overgrips and dampeners must be unopened in their original packaging. Visors, headbands, and socks must be unworn with tags attached.
How do I start a return?
Email info@tessitennis.com with your order number and the item you would like to return. We will reply with the return address and next steps.
How long does a refund take?
Once we receive and inspect your return, your refund goes back to your original payment method within 5 to 7 business days. Your bank may take a couple of days on top of that to show it.
Who pays for return shipping?
Return shipping is the customer's responsibility, unless your item arrived damaged or incorrect. In that case we cover everything, just email us.
What if I missed the 14 day window?
Email us anyway at info@tessitennis.com. We are a small brand and we would rather hear from you than have you stuck with something you do not love.
Size & Fit
Will the visor fit me?
Yes. One size fits all, with an adjustable back that stays put through every set.
Do the headbands fit every head size?
Yes. The Performance Non-Slip Headband is one size fits all and is designed to hold without pulling or sliding during play.
What size are the socks?
The Ruffle Athletic Socks are a women's crew cut, one size fits all.
Do the overgrips fit my racket?
Yes. Every grip is 110 cm long and 0.55 mm thick, the universal overgrip standard, so tennis, pickleball, padel, and squash handles are all covered.
Product Care
How do I wash my visor or headband?
Hand wash it separately in cold water, with no bleach, then lay it flat to dry. Skip the washing machine, the dryer, the iron and the dry cleaner, and the pattern stays crisp wash after wash.
How do I put on an overgrip?
Start at the base of the handle, wrap upward with a slight overlap, and finish with the TESSI tape at the top. There is a step by step on the Overgrip 3-Pack page.
How should I store my TESSI pieces?
Keep them out of a hot car and out of a damp bag. Air anything out after a sweaty match and it will last a lot longer.
Damaged or Lost Orders
What if an item arrives damaged?
Email info@tessitennis.com with your order number and a photo within a few days of delivery. We will replace it or refund you, and we cover the shipping.
What if my order never arrived?
If tracking says delivered but you do not have it, check with your household and neighbours first, then email us. If your order has not arrived within 10 business days of the shipping confirmation, email info@tessitennis.com and we will make it right.
Brand & Community
How do I hear about new releases and restocks?
Join the email list at the bottom of any page, and follow @tessitennis. Email subscribers hear first.
Can I collaborate with TESSI?
We would love to hear from you. Email info@tessitennis.com with a little about you and a link to your profile.
How can I tell if a website or email is really TESSI?
We only sell at tessitennis.com and we only email from addresses ending in @tessitennis.com. If something looks off, forward it to info@tessitennis.com before you click anything.
Get Support
Contact us
Email info@tessitennis.com and a real person, usually the founder, will get back to you as soon as she can. You can also reach us through the contact page.
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